Dominion Leather is a small shop, and we do all we can to guarantee our work and make you happy!
Payment is due before any work begins.
Shipping is done within 1-4 days of the items completion via USPS usually via Ground or First Class.
(Sometimes a leather items just finished, needs to breath a little before its stuffed in a box)
Contact me immediately and we will do anything we can to keep you happy. If that means, a complete refund, we will do it if there is nothing more that we can do.
Now any gags, unfortunately are NOT eligible for a refund.
See the FAQ (below) for additional info.
By ordering from Dominion Leather you agree to the following:
1 – The Measurements are the responsibility of buyer, and it is in INCHES, not Centimeters.
If the measurements given to Dominion Leather are wrong, and Dominion Leather makes the item to your listed specifications there will be no refund. We do understand mistakes can be made. Contact us, we might be able to help to fix the situation one way or another.
2 – If Dominion Leather ships an item and something is wrong with the item, contact us immediately. There may be a misunderstanding, or there may have been a quality issue in its production or even damage in the shipping. Contact us.
3 – No item will be refunded after 30 days for any reason if its received damaged and no claim to a problem with the item is made. (In other words, if an item is purchased and 45 days later you open the box and see its broken, it will not be refunded. We want to know as soon as you receive your item of a problem.)
The warranty is as stated from the date of purchase (not the date of shipment):
LEATHER AND DYE
– The leather in an item is guaranteed for 3 years.
– The dye (color) in an item is not guaranteed at all. (Contact Dominion Leather immediately upon receiving the item if it was not acceptable, this is not a warranty issue, its a quality issue)
– Jewelry Quality chain is guaranteed for 6 months.
– Larger Chain is guaranteed for 1 year.
– Bit Gags are guaranteed for 1 year.
– Ball Gags are guaranteed for 1 year.
RIVETS AND JEWELED RIVETS
– Rivets are guaranteed for 1 year.
– Jeweled rivets are guaranteed for 1 year.
CLOSURES AND BUCKLES
– Strap Roller Buckles are guaranteed for 1 year.
– Locking Strap Roller Buckles are guaranteed for 1 year.
– Screwdriver Buckles are guaranteed for 6 months.
– Locking Pegs are guaranteed for 1 year.
– Locking Hasp plates are guaranteed for 1 year.
– Lobster Claws are guaranteed for 1 year.
– Spring Snap clips are guaranteed for 1 year.
– All D-Rings and O-Rings are guaranteed for 1 year.
– Locks are guaranteed for only 3 months.
ALL OTHER METAL
– All other Metal Items used in Dominion Leather creations are guaranteed for 1 year.,